Scenarios:
- Where on the support page can I view my support ticket history?
- I submitted a ticket but can't find it on the Ticket History page. Where did it go?
Related Games: All
Resolution:
Support tickets are tied to the brand that they were submitted under. Neverwinter and Star Trek Online have separate branded sections on our support site. Any tickets submitted under those brands will only be visible on the Ticket History page for that brand. All tickets submitted in-game for those products will automatically be routed to the corresponding brand's Ticket History page. All other tickets will be available under the main brand, Arc Games.
However, it will still be possible to submit tickets for Neverwinter or Star Trek Online under the main Arc Games branded page.
If in doubt, check each of the branded Ticket History pages listed below to locate your ticket: